support@resetohio.com (614) 816-4556

Privacy Policy

Reset Housing
Effective Date: February 9, 2026

Reset Housing (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, website visitors, and program participants. This Privacy Policy explains how we collect, use, and protect your information, including communication through SMS text messaging.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Date of birth
  • Address
  • Phone number
  • Email address
  • Emergency contact information
  • Insurance or payment information (if applicable)

Program-Related Information

  • Housing application details
  • Case management or service records
  • Appointment and scheduling information
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide housing and support services
  • Communicate program updates and reminders
  • Schedule appointments or check-ins
  • Respond to inquiries or requests
  • Maintain program records
  • Comply with legal and regulatory requirements

3. SMS Text Messaging Policy

Information Collected for SMS

When you opt in to receive SMS text messages from Reset Housing, we may collect:

  • Your mobile phone number
  • Message content
  • Date and time of messages
  • Delivery confirmation information

How SMS Information Is Used

SMS communication may be used for:

  • Appointment reminders
  • Program updates
  • Housing or case management communication
  • Important service notifications

Consent

By providing your phone number and opting in, you consent to receive SMS text messages from Reset Housing.

Opt-Out

You may opt out at any time by:

  • Replying STOP to any text message
  • Contacting our office directly

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

4. Information Sharing

Reset Housing does not sell or rent your personal information.

We may share information only:

  • With authorized staff or service providers
  • When required by law
  • With your written consent
  • For program operations and service coordination

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction

6. Third-Party Services

We may use third-party service providers for:

  • Electronic records
  • Scheduling
  • Communication systems
  • SMS text messaging services

These providers are required to protect your information.

7. SiteFLEX Disclaimer

Any third-party SMS text messaging services are not provided through SiteFLEX.com.

Reset Housing has sole responsibility for the third-party provider used for text message services. SiteFLEX.com does not offer text messaging services and is not responsible for any text messaging conducted through any third-party service provider.

8. Your Rights

You have the right to:

  • Request access to your information
  • Request corrections to inaccurate data
  • Withdraw consent for communications
  • Request deletion of certain information, when permitted by law